Toronto Event Rentals FAQ | Policies, Insurance & Refunds

Toronto Event Rentals - FAQ & Company Information. Toronto Event Rentals is a fully insured, WSIB-compliant company with over 10 years of trusted service across Toronto. We proudly provide reliable event rental solutions for weddings, corporate events, festivals, and private parties. We offer a 100% refund when you cancel at least 7 days before your event - no questions asked. Plus, we carry $5,000,000 in liability insurance through RSA Insurance for your peace of mind. With experience, professionalism, and full coverage, we're committed to making your rental process smooth, secure, and stress-free. We offer full delivery, setup, and takedown across Toronto and the GTA. #1 Toronto Event Rentals Official Website. *


About Us	Warehouse	Photo Gallery	FAQ's	Contact Us	Mon - Fri: 9:00 AM - 4:00 PM

Create Amazing Events, Parties & Weddings. Explore Over 20,000 Props, Trees & Furniture.

Party Rentals

Lighting Rentals

String Lights, Light Poles

Chandeliers, Floor Lamps

Entrances, Arch, Walkways

Marquee Letter, Neon Signs

Uplights, Mirror Balls, Lasers

Confetti, Spark, Fog, Bubbles

Furniture Rentals

LED Glow Furniture

Bars, Kiosk, Stalls, Carts

Tables, Cruisers, Shelves

Chairs, Bar Stools, Bench

Sofas, Lounges, Sectionals

Pillows, Area Rugs, Blankets

Decor Rentals

Props, Decor, Themes

Trees, Plants, Flowers

Hedges, Grass, Garden

Walls, Fences, Columns

Drapes, Curtains, Linens

Photo Booths, Backdrops

Show Rentals

Stage, Bleacher, Truss

Signage, Easels, Boards

Walls, Podiums, Lockers

TVs, iPads, Digital Kiosks

Carpets, Stanchions, Rugs

Trade Show, Booths, Floors

Display Rentals

Weddings

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Frequently Asked Questions

Toronto Event Rentals is a fully insured, incorporated and WSIB compliant rental company servicing Toronto, GTA, and the surrounding areas.

We have been operating in Ontario for over 10+ years and are proud to identify ourselves as one of the industry leading rental providers.

Our 100% Refund Guarantee
We understand that plans can change—so we offer a 100% refund when you cancel at least 7 days before your event date. No stress, no questions asked. At Toronto Event Rentals, our goal is to make your experience flexible and worry-free.

$5,000,000 Liability Insurance Coverage
At Toronto Event Rentals, your peace of mind is our priority. We carry $5,000,000 in liability insurance through RSA Insurance, ensuring full coverage for both private and corporate events. Whether you're hosting a wedding, festival, or large-scale corporate event, you can trust that you're working with a reliable, fully insured, and professional rental company.


	Frequently Asked Questions:

	1. What’s the best way to contact you?
	Email is the most efficient way to reach us. It allows us to track your event details, requests, and order history all in one place for better accuracy and communication.

	2. Can I call you directly?
	We provide phone numbers only to clients who have received a formal quote. This ensures our support lines remain open and responsive for active event clients.

	3. Do you offer discounts or sponsorships?
	We do not offer discounts or sponsorships. Our pricing reflects the high-quality service we provide, including costs for warehousing, transportation, equipment maintenance, and staffing.

	4. Can I pick up and return my rental order?
	Yes, pickups and drop-offs are available between 9 AM and 3 PM. A $150 logistics and prep fee applies to ensure your order is ready and handled with care.

	5. Do you have a showroom I can visit?
	No. For insurance and safety reasons, we do not allow visitors. All items are stored in a warehouse on industrial racking.

	6. Is there a product catalogue?
	We do not offer a printed catalogue. Our inventory changes frequently, and our website always reflects the most current product selection.

	7. Do you have a minimum order requirement?
	Yes, we require a minimum spend of $500 before we can confirm and proceed with any event rental.

8. How early can you arrive for setup?

Our warehouse opens at 9 AM. If you need setup earlier than that, early morning surcharges apply:

Before 8 AM: $300 surcharge

Before 6 AM: $500 surcharge

	9. How late can you pick up rentals?
	Our latest standard pickup time is 10 PM. Pickups after 10 PM incur a late-night surcharge of $250.

	10. What is the standard rental period?
	Our standard rental period is up to 72 hours. For longer durations, we offer extended rentals, including Weekly & Monthly Reates.

	11. What forms of payment do you accept?
	We accept all major credit cards, including Visa, Mastercard, American Express, and cheques, e-Transfers. We do not accept cash, purchase orders (PO), or invoicing terms.


	Additional Charges Apply to the Following:

	Why do you charge $150 for customer pickup?
	There is still labour involved in getting your order ready. Staff have to take equipment off racks, clean equipment, test to make sure all equipment is working properly.

	Why do you charge $250 for time change?
	Once your booking is confirmed. We block that time slot so no other clients can take it. We also assign staff and trucks for your event. We charge $250 for time change because everything has to be rescheduled.

	Same Day Pickup
	There is a $250 surcharge for returning the same day to pick up. We execute events through a scheduled route. Once we are done with our route; it's an inconvienance for us to return back to pickup.

	Out of Town Surcharge
	There is an out of town surcharge for locations more than 25 Kilometres outside of Toronto.

	Late Night Pickup - After 10 PM
	There is a $250 late night surcharge for pickups after 10 pm.

	Early Morning Setup - Surcharges
	Early morning setup before 8am: $300
	Early morning setup before 6am: $500

	Last Minute Booking
	There is a $300 surcharge for all bookings under 14 days. There is a $500 surcharge for all bookings under 7 days.




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